Frequently Asked Questions

Everything you need to know about shopping with Black Coral Vape.

What is the standard shipping time for orders?

We process all orders within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the country.

How can I track my package?

Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to the carrier's website.

What is your return policy?

We offer a 14-day return policy for unused and unopened items in their original packaging. Please note that for hygiene reasons, certain products cannot be returned once the seal is broken.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as secure digital payment options like PayPal and Apple Pay.

Are your products covered by a warranty?

Yes, all hardware devices come with a 90-day manufacturer's warranty against defects. This does not cover accidental damage or wear and tear.

Do you offer international shipping?

Currently, we only ship to domestic addresses. We are working on expanding our logistics to support international customers in the near future.